Frequently asked Questions

Delivery

All orders over £50 are free, and under £50 there’s a one off £3.95 charge (UK Mainland only).
Once we have your order, we will send the tracking number to you by e-mail.

Your order will be delivered within 3 -5 working days following your order confirmation.*

Everyone needs a break…
The Apramo warehouse is closed on all major UK bank holidays including christmas day, orders placed on these days will ship the following business day.

Don’t hesitate to get in touch!
Please inspect your order upon receiving it and contact us immediately if you have any queries, in transit damage or if you receive the wrong item, so that we can put it right s straight away.

We’re right here in the UK
We ship throughout the UK mainland and Northern Ireland.

Unfortunately we do not ship to the Isle of Man, Guernsey, Jersey, Orkney Islands or P.O. boxes and we do not ship internationally.

All orders ship via DHL UK and APC.

Need to change your order?
No problem… should you need to change your order before it has shipped, you can send us an email to online@apramo.com, or pop us a message on Instagram or Facebook.


*Please note: we do not offer weekend deliveries, so all weekend orders will be processed the next Monday. You will receive your order confirmation within 48 hours of your purchase online.

Returns

30 days money back guarantee

Although we are confident that you will be amazed with your APRAMO product, if for some reason you are not, you will have 30 days to return your product and be fully reimbursed.

Here’s how it works:

To start a return, please send us an email at online@apramo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at online@apramo.com, or you can contact us directly in the chat window in the lower right corner.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on gift cards. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty

Click Here for more information.

Instruction manuals

Flippa dining booster: Click here

Booster seats:

Ostara fix Click here

modül | max Click here

Newborn & Infant Car seats:

modül | one Click here

modül | two Click here

Strollers:

modül | mix  Click here

modül | mini Click here

Carrycots

modül | mono Click here 

modül | mix adapters Click here

What's Avia Care?

Avia Care is our extended limited lifetime warranty and a handy like-for-like car seat replacement, if you find yourself in a road traffic accident. To find our more, Click here.

Why buy from us?

We're a British baby brand, based in the beautiful town of St Albans.

We create, craft and manufacture everything we sell.

From the very first sketches, to picking out the fabric, trying out the prototypes, to packaging the boxes.

We do it all.

This means you're buying quality directly from the people who dreamed, designed, then tested and perfected it.

The only thing we don't do is deliver the products to your door* ourselves! For that, we go to the best couriers around.

*Until we can make Avia-Drones...

What standards are Apramo car seats tested to?

All Apramo Car Seats are rigorously tested in line with the applicable standards. There are currently 2 approved safety standards for car seats sold in the UK and the EU, the original safety standard R44 (also known as ECE R44) and the newer regulation R129 (also known as UN Regulation 129) - this is a higher safety standard that was introduced from July 2013 and includes i-Size car seats.

R44 is designed in relation to your child’s weight, using 5 weight groups – Group 0, 0+, 1, 2 and 3

R129 is designed in accordance to your child’s height, with an additional upper weight limit given for ISOFIX seats

Both tests operate at the same speeds (The frontal impact testing is conducted at 32 mph, while the rear impact testing is conducted at 18 mph), but they are conducted using different types of dummies with different sensors and R129 includes a side impact test conducted at 15mph. Both are approved to be sold in Great Britain for the foreseeable future, and this is supported by both the UK Department of Transport and the BPA (Baby Products Association) who have both stated their confidence in continued sales of R44.

How come I've never heard of you before?

We've been around for years, you just didn't know it! We have been manufacturing car seats for a long time and our seats have been sold under many different brand names! When we launched a new product, the Flippa - our founder Johnny created Apramo, to sell our own products directly to you, the customer.

What's the apramo price promise?

The Apramo Price Promise

We can’t escape the fact that the cost-of-living just keeps on going up, especially when we’re parents or a parent to be. So, here at Apramo we’re making a promise to you, that for the rest of this year, none of our prices will increase. You have our promise…

How can we do this? Well, we own our own factory, so unlike many other parenting brands we’re in control of our supply chain, and in a stronger, more resilient position to “put you and your family first”.

We’re here for the journey’s we make.

*applies to all products sold direct by Apramo UK Ltd at apramo.com/apramo.co.uk

What doees R44 and R129/i-size mean & What are their differences?

In the UK and the EU, car seats are approved to one of two regulations:

→ ECE R44 uses child weight as the classification guide
→ ECE R129 / i-Size uses child height as the classification guide

ECE R129 (i-Size)

i-size seats are based on the child's height rather than weight

i-size uses the child's height to determine if the seat fits the child, rather than their weight. So, it's important to check that your child's height is within the range of the seat. Parents tend to know their child's height better than their weight, which should make it easier for parents to judge if the seat is suitable for their child and when they should move the child into a larger seat.

i-size rearward-facing restraints are for babies up to 15 months old

Babies in i-size car seats stay rearward-facing until they are at least 15 months old. Currently, parents often move their baby to a forward-facing seat too soon.

side impact test

i-size includes a side impact test to ensure that the seats provide better protection from side impact collisions.

ECE R44/04

ECE R44 car seats are divided into three groups and it is essential that you choose the right seat that fits your child’s weight.

Group 0+ (birth to 13kgs)

Group I (9 - 18kgs)

Group II (15-25kgs)

Group III (22 - 36kgs)

R44 seats can be installed using either the ISOFIX system or the vehicles seat belts.

 

What does an ISOFIX fitting mean?

ISOFIX allows for easy installation.

Car seats, seat belts, and seat belt anchorages vary dramatically between cars. Car seats have different shapes; some seat belts are shorter than others, and some anchor points are further forward or have shorter stalks than others. All this makes it tricky to fit a child car seat correctly, and surveys consistently find that a high proportion of child car seats are fitted incorrectly.

Isofix provides a more secure and easier way of attaching child seats in cars. Fitting points are built into both cars and child car seats when they are manufactured. An Isofix child seat is 'plugged' into the corresponding fitting points in the car, removing the need to use the car's seat belts to secure it.

What is Avia-fix?

Avia-fix allows you to install into your cars ISOFIX points.

It is approved to the latest i-Size regulation.

Not found what you're looking for? Contact us below or email online@apramo.com